Faulty goods

Customers should return faulty items purchased on-line for a refund or exchange within 21-days of purchase with proof of purchase (i.e. your receipt or credit card statement).

To return a faulty item, please notify eshop@footlinkonline.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it for advice before returning the item. Faulty items received will be inspected for manufacturing faults.

Please note that items deemed subject to fair wear and tear will not be accepted as faulty.  The customer will be notified and the goods will be returned to them at their own expense.

Refunds for items deemed faulty will be credited/debited into the customer’s bank account as provided in the customer’s  e-mail in relation to the returns.

Please place the item(s) in a postpack or box (to protect the original packaging) and post it to:

Footlink To Wellness Sdn Bhd
No.2, Jalan Seruling 36, Kawasan 3,
Taman Klang Jaya, 41200
Klang, Selangor

When returning goods, please use a reliable method of shipping, as Footlink To Wellness Sdn Bhd cannot be responsible for items that are lost or damaged in transit. The customer is responsible for the postage costs back to Footlink To Wellness Sdn Bhd and Footlink To Wellness Sdn Bhd will only pay for the postage of any replacement item(s), or issue a refund.